Privacy Policy

Effective Date: Jan 1, 2026

1. Who This Policy Covers

This policy covers both the AutoFx mobile app, distributed through the Apple App Store and Google Play, and our website. Where the policy refers specifically to the App, those terms apply only to mobile users.

2. Information We Collect

Information you provide:

  • Email address. Guest users are asked for their email address before browsing the App. Staff and dealer users provide an email address and password to sign in. Visitors to our website may submit name, phone number, email, vehicle year, make and model, photos, and service request details through our contact and estimate forms.
  • Account credentials. For staff and dealer accounts, your password is handled by Firebase Authentication and is never visible to us in plain text.

Information collected automatically:

  • A randomly generated anonymous identifier assigned by Firebase Authentication when you continue as a guest.
  • Basic device and diagnostic information, such as your IP address, device type, operating system, and crash logs, that may be collected by Google/Firebase services in the normal course of operating the App and website.
  • Standard server logs and cookies on the website.

We do not collect your location, contacts, camera, microphone, or photo library data through the App.

3. How We Use Your Information

We use the information we collect to:

  • Provide access to the App and let you browse our accessory catalog.
  • Authenticate staff and dealer users and apply the correct pricing for your role.
  • Save guest emails so we can follow up about pricing, products, or appointments.
  • Respond to inquiries, provide estimates, and schedule services.
  • Send service updates and customer-care communications by phone, email, or text where you have provided consent.
  • Improve the App and website and diagnose technical issues.
  • Maintain security and prevent misuse.
  • Comply with legal obligations.

4. Third-Party Services

The App uses services provided by Google LLC, including:

  • Firebase Authentication: To sign you in anonymously as a guest or with an email address and password as a staff or dealer user.
  • Cloud Firestore: To store guest lead emails, user roles, and product and pricing data.
  • Cloud Storage for Firebase: To store product images used in the catalog.
  • Google/Firebase diagnostic services: These services may automatically collect device and usage information.

Use of these services is governed by Google’s Privacy Policy.

The App and website may also load resources from third-party content delivery networks, or CDNs, such as Google Fonts and Font Awesome. These services may receive your IP address as part of standard web requests.

5. How We Share Information

We do not sell your personal information.

We share information only as needed to operate our business, including with:

  • Service providers such as Google/Firebase, web hosts, and form processors, who may only use the information to perform services on our behalf or as required by law.
  • Law enforcement agencies or regulators when required by law or when necessary to protect our rights, property, or safety.

6. SMS Terms and Conditions

By providing your mobile phone number and opting in, you agree to receive SMS messages from Auto FX Tacoma related to your inquiry or service.

Message types: Appointment reminders and confirmations, estimate follow-ups, service updates, customer-care messages, and other communications related to your request.

Message frequency: Message frequency varies depending on your interaction with us.

Opt-out: Reply STOP to any message. After receiving a confirmation message, you will no longer receive SMS messages from us. You may opt in again at any time.

Help: Reply HELP, call us at (253) 471-7736, or email [email protected].

Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Mobile information and consent data will not be shared with third parties or affiliates for marketing or promotional purposes.

7. Data Retention

We retain personal information only as long as reasonably necessary to provide the Services, respond to inquiries, maintain records, and comply with legal obligations. Guest lead emails may be retained indefinitely for follow-up purposes unless you ask us to delete them.

8. Data Deletion and Your Choices

You may request deletion of any of your information, including guest lead emails and website form submissions, by emailing [email protected] or calling (253) 471-7736. We will process verified deletion requests within 30 days, except where retention is required by law.

To revoke SMS consent, reply STOP to any text message from us.

9. Data Security

We take reasonable administrative, technical, and physical safeguards to protect the information we collect. Authentication and data storage are handled through Google/Firebase, which provides encryption in transit and at rest. However, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.

10. Children’s Privacy

The Services are not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will delete it.

11. Permissions Used by the App

The App does not request access to your camera, microphone, contacts, location, photo library, or other sensitive device features.

12. Third-Party Links

The website and App may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party sites.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

14. Contact Us

Auto FX Inc. / Auto FX Tacoma
6701 South Adams St
Tacoma, WA 98409

Phone: (253) 471-7736
Email: [email protected]